Thank you for the response. I do appreciate that you took the time to apologize and explain your business practices. I did want to expand on the situation however. While I understand we are all human and make mistakes, most don't make the same one 3 times in a row.
My original order was for Saturday and then there was a redelivery date for Monday. It was not delivered again on Monday and there was a redelivery date for Tuesday. It was not delivered AGAIN on Tuesday and there was a redelivery date for Wednesday.
It was finally delivered on Wednesday... 4 days and 3 redeliveries later. On top of this, I spent another hour and a half between the next two calls I had to make to find out why the order had not been delivered again. That's a total of 3 hours for 3 phone calls...
I do hope this was a fluke incident and understand that we do all make mistakes. However, this was in no way a little mistake; it was 3 big ones. I will say that all of your customer service reps were very nice and in the end Teleflora did make it worth the while. While my surprise and actually getting my Mom a gift on Mother's Day was ruined, Teleflora did come through and made it right. The delivery was beautiful and there was a very nice note of apology. I think that was very kind and my Mom really appreciated it.
I stand by my feelings and really hope that you can do better for your customers. Unfortunately, I am no longer one of them.
Thanks again for following up. I do appreciate that.
Friday, May 14, 2010
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