As I told the customer service guy, I will never use their service again. Number one, I put an order in for a Mother's Day delivery. I was told the order would have to be delivered on Saturday as they don't make deliveries on actual holidays. Well, as crappy as that was, I said okay. Well, I waited until Saturday evening to hear from Mom because I was just sure she would call to tell me how much she loved her surprise.
I waited...
and waited...
By 7 PM I had not heard from her so I gave her a call. She had received my card in the mail ("the biggest card I've ever got") but said nothing about an extra special delivery. So, I had to ask if she had received anything else and was both happy and disappointed to hear that she had not. I told her she should have and that I was sorry; I didn't think they would redeliver on Sunday (as they had told me they wouldn't) and the order was promised to be there by Saturday before 2 PM. I told Mom I was sorry and that I had to get off the phone so I could call and chew some one's ass out.
Well, an hour and a half later I finally get someone on the line from Teleflora and they tell me that they couldn't find someone to take my floral order for Saturday and that there had been a redeliver date set for Monday, one day after Mother's Day. First of all, they didn't bother to call ME and tell me that they had to reschedule. I told the gentlemen it was a bunch of crap and that I didn't put in an order for Monday, I put in an order for SATURDAY! I asked him what he was going to do since I had just waited on hold for an hour and a half and my order had not been fulfilled. He said he would give me 40% off but the order would have to be delivered on Monday. I told him I would never use Teleflora.com again (AND I MEANT IT) and he told me he was sorry. Sorry...
I told him he was correct; they should be very sorry because I would NEVER use them again. As a consumer, I have to spread the word about my experiences. It seems that they cram as many sales in while there may be no chance to get them all filled, and knowing all these people are going to have to explain to their significant others why they didn't get a gift on their special day.
A BUNCH OF CRAP. This was absolutely ridiculous, Teleflora.com. This experience has made me never want to use a service like this again.
Shoppers beware: My advice for future gifts like these? DO NOT USE TELFLORA.COM!!!!!!!!!
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Amy-
ReplyDeleteI'd like to add my apologies to that of the customer service agent you spoke with. You're right that it's unacceptable that you weren't informed of the necessity of a re-schedule on your delivery.
I would like to clarify one thing, which is that we never knowingly sell anything which we believe we cannot fulfill (which is why we ask for zip codes before you order - to verify what's available in that area). Occasionally, however, a situation arises that we could not have predicted because we do not own the florists with whom we work - they are our partners and while both Teleflora and the member florists do our very best in all situations, sometimes (being human) mistakes happen. For that we are truly apologetic and we do everything we can to protect against errors, but also to correct them when they occur.
I'll be reaching out to you personally to see if there's more we can do for you in particular.
Thanks for sharing your experience so we may learn and improve.
-Nicole at Teleflora